Substitutions & Omissions Policy

• We work hard to fulfill every order exactly as placed and make every effort to provide the specific breeds you’ve selected.

• However, because we are working with live animals and nature’s timing, minor substitutions or omissions may occur.

• If a breed becomes unavailable at hatch time, we will choose the closest possible match—typically a breed with similar size, temperament, and egg-laying ability.

• Any difference in price due to a substitution will be refunded within 10 business days.

• If we are unable to fill the majority of your order (more than half of the breeds or quantities), we will reach out to you directly.

• In this case, you will have the option to:

  • Select a new hatch date when your full order can be fulfilled, or

  • Cancel your order for a full refund, per our cancellation policy.

Thank you for understanding that our top priority is sending you healthy, high-quality chicks—and doing everything we can to meet your expectations.